IGT in Australia and New Zealand offers much more than just
well-designed gaming machines.
Machine servicing in NSW
IGT Service provides personalised service for the
repair and maintenance of any gaming machines.
Our technicians service either Clubs or Hotels, and are
assigned to specific territories to ensure that they can build a
rapport with their customer base and understand the requirements of
the venues in their area.
Our Service team is divided between a number of regions, with
each member of the regional team responsible for the same
clubs or hotels in their region. This ensures that venues are
familiar with their IGT technician and, more importantly, that our
team member has a good understanding of the venue and its service
The team also specialises in servicing the needs of either clubs
or hotels. Even though both venue types use gaming products,
each group has very different servicing needs.
Each technician is equipped with an extensive range of parts to
cater for all brands of gaming machines. Teams are also supported
by service stores, located in major centres, hold a wide range of
spare parts - with almost half being for other manufacturers'
gaming machines. Venues enjoy quicker service turnaround, as
there is no need to wait for spare parts that would otherwise have
to come from interstate or overseas.
IGT's Service team is highly trained and qualified. Each
technician attends regular training seminars for new products and
servicing techniques and all are licensed with the LAB to service
both poker machines and Approved Amusement Devices (AAD)
- Poker machines
- Data Retrieval Systems
- Keno terminals
- Central Monitoring Systems
- Lotteries terminals