Services

IGT offers much more than just well-designed gaming machines.

Machine servicing in NSW

IGT Service provides personalised service for the repair and maintenance of its gaming machines.  Our technicians service either Clubs or Hotels, and are assigned to specific territories to ensure that they can build a rapport with their customer base and understand the requirements of the venues in their area.

Personalised service

Our Service team is divided between a number of regions, with each member of the regional team responsible for  the same clubs or hotels in their region.  This ensures that venues are familiar with their IGT technician and, more importantly, that our team member has a good understanding of the venue and its service requirements.

The team also specialises in servicing the needs of either clubs or hotels.  Even though both venue types use gaming products, each group has very different servicing needs.

Spare parts

Each technician is equipped with an extensive range of parts to cater for all brands of gaming machines. Teams are also supported by service stores, located in major centres, hold a wide range of spare parts - with almost half being for other manufacturers' gaming machines.  Venues enjoy quicker service turnaround, as there is no need to wait for spare parts that would otherwise have to come from interstate or overseas.

Technical support

IGT's Service team is highly trained and qualified.  Each technician attends regular training seminars for new products and servicing techniques and all are licensed with the LAB to service both poker machines and Approved Amusement Devices (AAD) including:

• Poker machines
• Links
• Data Retrieval Systems
• Keno terminals
• Central Monitoring Systems
• Lotteries terminals